We are committed to protecting your privacy and we will do what we reasonably can to protect the identity and private details of all users on this site. We, TheBalanceMantra.in Privacy Policy describes how TheBalanceMantra.in (the “Site” or “we”) collect, use, and disclose your Personal Information/ data when you visit or make a purchase from the Site (through desktop/ mobile website or mobile application visit, call conversation, activity, order or any interaction with TheBalanceMantra) is collected, stored & used by us. You are advised to read this Privacy Policy carefully. By using TheBalanceMantra.in Desktop website/ Mobile website/ App or any of our platforms, you expressly give us consent to use & disclose your personal information in accordance with this Privacy Policy. If you do not agree to the terms of the policy, please do not use or access TheBalanceMantra.in Desktop website/ Mobile website/ App.

Cookies and Data Collection

We may use Cookies, pixels and other similar technologies to help improve our website performance (on your browser or device, which is similar to a cookie but holds more information) to provide and understand a range of products and services, Transactions. A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. TheBalanceMantra.in uses cookie and tracking technology depending on the features offered. No personal information will be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties for service improvement.

In order to improve our website we may collect, store and use your personal data, When you browse through TheBalanceMantra.in, we may collect information regarding the mobile/ tab device details, domain and host from which you access the internet, the Internet Protocol [IP] address of the computer or Internet service provider [ISP] you are using, and anonymous site statistical data. Information about your computer, your IP address and your use of this website; the information that you provided when you registered with us and/or our newsletters; and any other information that you choose to send to us. In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users’ activity on our Website. We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information. When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases or enhance website & shopping experience. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information”. Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as name, address, mailing address, telephone number, email ID, credit card number, cardholder name, card expiration date, information about your mobile phone and any details not limited to mentioned, that may have been voluntarily provided by the user in connection with availing any of the services on TheBalanceMantra.in

Data Usage

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money (through payment gateway mechanism), inform you offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions. We may transfer any information we store and use between any of the countries in which we operate in order to assist us in providing our website and our services. We may use your personal information for advertising, marketing and public relations for our own business and we are committed to complying with laws of India. We may use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

We may use your information for the following but not limited to, To register you or your product for service, To provide a Service or a feature you request, To contact you via email, facsimile, phone or text message, to deliver certain services or information related to services requested by you, for assessment and analysis of our market, customers, products, and services (including asking you for your opinions on our products and services and carrying out customer surveys), to understand the way people use our Services so that we can improve them and develop new products and services, to provide maintenance/warranty related services for your product. We use personal information to provide you with services & products you explicitly requested for, to resolve disputes, troubleshoot concerns, help promote safe services, collect money, measure consumer interest in our services, inform you about offers, products, services, updates, customize your experience, detect & protect us against error, fraud and other criminal activity, enforce our terms and conditions, etc. We also use your contact information to send you offers by Message, Notification, Mail / Call you to update on offers based on your previous/ related orders and interests. We may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, gender, etc.). We use this data to customize your experience at TheBalanceMantra.in, providing you with content that we think you might be interested in and to display content according to your preferences.

Data Sharing

We will not share your personal information with third parties (other than service implicit parties like Payment gateways, Message & Email Service providers, Logistics partners or any player required to complete the service from user visiting the store or placing order to delivery of the order), unless: (i) our ownership changes or we merge or enter into a joint-venture with another party, (ii) we are required to do so by law, or (iii) in connection with any legal proceedings and/or to defend our legal rights. We will not sell, share or rent your personal information to any 3rd party or use your email address/ mobile number for unsolicited emails and/ or SMS. Any emails and/ or SMS sent by TheBalanceMantra.in will only be in connection with the provision of agreed services & products and this Privacy Policy. Periodically, we may reveal general statistical information about TheBalanceMantra.in & its users, such as the number of visitors, number and type of goods and services purchased, etc. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure.

Reviews and comments

Any comments/ reviews submitted to the Website or posts made via our forums are readable by the public so please think before you post under your real name. If you prefer writing a comment anonymously, please log out of your account and comment as an unregistered guest. We reserve the right to personally contact you via the email address you provide at any time, including but not limited to when commenting, posting in forums, getting in touch over the contact forms on our page. However, we will at all time keep your identity and email address confidential, subject to this privacy policy and the terms and conditions.

Consent

By using TheBalanceMantra.in and/or by providing your information, you consent to the collection and use of the information you disclose on TheBalanceMantra.in in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy. We are required to make an automated IVR or a manual verification call to the customer for every cash on delivery (COD) order placed. You will receive this verification call even if your number is registered for the Do Not Disturb (DND) option. We may also call you for address verification if found incomplete or wrong, product quantity confirmation if ordered in bulk, cod amount value confirmation or for any matter related to your order/ abandoned cart on TheBalanceMantra.in, not limited to mentioned reasons. You will receive verification/ confirmation/ update/ support related call/ SMS/ message even if your number is registered for the Do Not Disturb (DND) option. If you have subscribed to our email newsletter we may contact you by email to send you the newsletters. If you are not subscribed to our email newsletter we may get in touch very rarely by email if there is a major issue that needs your attention, concerning security, privacy or anything else that is important.

Note

Our site links to other websites that may collect personally identifiable information about you. TheBalanceMantra.in is not responsible for the privacy practices or the content of those linked websites. We request you to read policies and terms and conditions of respective sites.

TheBalanceMantra.com reserves the right to change the policies from time to time as per requirement considering the Interest of both customer and TheBalanceMantra.com. No advance notice or information will be provided. Any changes/ updates will have to be referred to on our website www.TheBalanceMantra.com periodically. This Privacy Policy shall apply uniformly to the TheBalanceMantra.com Desktop website/ Mobile website/ App. We can change this privacy policy at any time without notice and you shall be bound by the same.

For more information/ query/ doubt/ clarification about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@TheBalanceMantra.com

TheBalanceMantra is a trade marked brand name owned by Nomadik Soul Private Limited. TheBalanceMantra.com store markets product with the registered brand Names – TheBalanceMantra, GoTrippin and Curaze. TheBalanceMantra/ TheBalanceMantra.com mentioned here in the policy will be referred as Nomadik Soul Private Limited for all legal requirements.

Applicable Terms & Conditions, Shipping Policy, Cancellation, Return & Refund Policy will follow in addition to details mentioned in this Privacy policy.